Refund/Return Policy
At North Coast Jacarandas, we are confident that you will receive only the highest quality when making a purchase but understand that you may change your mind about a purchase, therefore (with the exception of plants/trees), items may be exchanged or returned for a refund (excluding shipping costs) in the form of the payment which you provided at the time of checkout.
To be eligible for a return, your item must be in the same condition that you received it, ie. as new and in its original packaging.
You will also need the receipt or proof of purchase. You have 7 days from proof of purchase to request a return.
If your return is accepted, you must arrange return shipping. Any return shipping costs must be covered by the Customer. Items sent back to us without first requesting a return will not be accepted.
Shipping costs
Any delivery costs incurred with a purchase (such as home delivery or postage) are non refundable and non redeemable via credit note if you wish to return your item. If you require a replacement or alternative item to be delivered, you will be charged for any additional delivery expenses incurred.
Exceptions / non-returnable items
Plant/Tree purchases cannot be returned, as these are perishable items. Plant condition, once shipped, is the responsibility of the customer and we do not take responsibility for plants that have developed issues once they have left our care.
We ask that you remember that all plants sold are alive and sometimes their leaves can droop or discolour during transit and leaf colour can vary season to season, which is why we include instructions on what to do when you receive your plants for optimum survival and rehardening. We only send out our trees if they are in optimal condition to travel. Being a live product there is always a possibility that things can go wrong in transit. That being said in the off chance any damage is incurred during transit, it is completely out of our hands and take no responsibility for any damages incurred during transit. Each plant sent will be covered under the insurance policy of Australia Post and a claim must be lodged with them to be reimbursed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Refunds will only be issued where there is an item fault or defect, and no appropriate alternative available. Any refund requests must go through nrornamentals@outlook.com and will be reviewed on a case by case basis. If approved, you’ll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Return address will be supplied with these emails.